By your side, worldwide: Our Global Customer Support works 24/7 to provide prompt responses, technical expertise and global assistance.
Key Performance Indicators – our promise
- Always – 24/7: Immediate worldwide technical and spares telephone support shall be given for all products through Kongsberg Maritime support centres.
- Response time: We promise an eight hour working day response time for emails addressed to Kongsberg Maritime support centres.
- First time fix: We always endeavour to fix the problem first time, every time.
- No declined service requests: We aim to respond to and solve all your challenges.
Facts about Global Customer Support
- More than 1200 employees
- Support offices in 20 countries
- Supporting 18,000 vessels with KONGSBERG equipment on board
- Use the same service desk
- Solve cases in the same virtual collaboration centre
Follow the Sun
Global service network of support centres provides expert technical and operational support, 24/7.
A world of virtual collaboration ensures that customers have the expertise they need, where and when it is needed.
Read more about our how we follow the sun
- Call Centre – Front End
- Case Solving
- Service Coordination
- Virtual Collaboration Centre
- Incident Handling
- Worldwide Coverage